We use Royal Mail service and send all our parcels insured and trackable with a proof of delivery. We do it, to be sure you will receive your item safe and in good condition.
Please bear in mind that standard delivery times are different for different countries and can be longer than usual if your parcel is held by border forces. Based on our experience, in normal circumstances times are as follows:
- within UK - Royal Mail Special Delivery Guaranteed by 1pm - from 1 to 2 working days
- Europe - International Tracked & Signed -from 3 to 5 working days
- Rest of the World - International Tracked & Signed from 5 to 7 working days
We will make sure your item is packed in hard box and/or safe envelope, or any other way which guarantee safe delivery. However, if you think your item could be damaged please, make an immediate claim via the Royal Mail Website or in the local branch.
As soon as your parcel is being sent you will be given the tracking number, which allows you to control and follow your order.
Please also note that your country may apply additional taxes, duties or other charges for importing goods. It is your responsibility to pay any additional costs added by officials. We can't tell you how much it can be because it depends on the law in different countries. Although, looking at our customer's experience these additional payments vary between 10% and 20% of the item price.
All wedding accessories and jewellery is carefully handcrafted to order and usually it takes from 3 to 5 weeks to prepare your piece for shipping. In case your order is very complicated or has a lot of different items we will discuss delivery time with you individually. Also, due to the nature of weddings, some year periods may be more busy than the other. If you place your order in Spring or Summer, please reserve some extra time for us in your schedule. It is simply because there are a lot of happy brides who plan the same event as you and they are also looking for a beautiful hair jewellery.
Please also be aware that we are all humans and we cannot predict everything. Sometimes, due to unforeseen circumstances manufacturing time may be slightly longer than normal. We do our best and we have never had such situation but if it would happen, we will notify you and try to make it up to you. At the end of the day, it is always to make you happy.
If you are tight on schedule and looking for a short service please, don’t hesitate to contact us. We are sure we will be able to help you and figure something out.